Berrytap FAQ: Accounts, Payments, Courses, and More

No. Creating an account and starting a Free community is completely free — no card required.

Yes. You can sign in with Google or with an email and password. To link your Google account to an existing email account, go to Account > Settings and connect Google from there.

On the login page, click Forgot Password, enter your email address, and follow the reset link sent to your inbox.

Free communities are excluded from the Discover marketplace. Upgrade to Growth or Scale to be listed. You also need to set your community visibility to Public — go to Dashboard > Settings to confirm that.

No. The country is set at creation and cannot be changed. It determines your payment rail — QPay and MNT for Mongolia, Stripe and USD for all other countries. If you selected the wrong country, you'll need to create a new community.

Unlisted means anyone with the direct link can view and join your community, but it won't appear in Discover. Private means only you and current active members can access it at all.

In Mongolia, members pay via QPay or card. Outside Mongolia, members pay by credit or debit card through Stripe. The payment method is set automatically based on the country you chose when you created your community.

A member's account enters a 7-day grace period after their invoice is issued. If the invoice remains unpaid at the end of that period, their access is suspended. They can restore access at any time by paying the outstanding invoice.

Berrytap doesn't have a built-in free-trial feature. However, you can set your community pricing to Free to let members join at no charge, then switch to a paid model later and manage the transition manually.

Refunds are handled manually by the Berrytap support team. Contact us via in-app chat with the member's details and the payment information, and we'll process it for you.

New earnings are held for 7 days before they become available to withdraw. After the hold period ends, the amount moves from Pending to Available automatically — no action needed on your part.

Go to Dashboard > Earnings, check your Available balance, and click Request Payout. You'll be prompted to confirm with 2FA, so make sure 2FA is enabled on your account before you request.

Stripe pays you automatically to your connected Stripe account on a rolling schedule. You don't need to request a payout manually. Set up Stripe Connect from Dashboard > Settings if you haven't done so already.

Accounts with an outstanding wallet balance or a pending payout cannot be deleted. Request a payout to bring your balance to zero, wait for it to complete, then retry account deletion.

Your storage limit depends on your plan: Free gives you 1 hour, Growth gives you 25 hours, and Scale gives you unlimited storage. You'll see a warning in your dashboard when you reach 80% of your limit.

Yes. Open the course settings and set a required member level. Members below that level can see the course in your community, but they can't access any of its lessons until they reach the required level.

Yes. Set the course as Paid and enter a price in the course settings. Members can purchase it as a one-time payment, independent of their membership subscription.

In a Call, everyone in the room has camera and microphone access — great for interactive Q&A and small groups. In a Webinar, only you as the creator present; members watch and can interact through chat. Use webinars for larger audiences where you want to keep the session focused.

Live hours reset on the 1st of each calendar month, not when a session ends. Your current usage is visible in Dashboard > Settings > Billing. If your monthly cap is reached, you won't be able to start new sessions until the month rolls over.

The session auto-closes after a period of inactivity, but live minutes continue to accumulate until it does. To avoid burning through your monthly hours, always click End to stop a session explicitly before you leave.